Insights, proof and straight answers

Manufacturing-23% · Inventory carrying cost

An automotive service network moves calls, WhatsApp and paper slips into one live queue

A hot-line service application connecting customers, call-centre agents and field technicians with real-time ticket tracking.

After-Sales-53% · Repeat support calls

A four-plant manufacturer leaves spreadsheets and Tally exports for one ERP

A modular ERP unifying production planning, inventory, procurement, finance and HR for a multi-plant manufacturer.

After-Sales2d · Claim settlement cycle

Escalation Matrices, Not Midnight Calls

A service network running on phone trees rebuilt its hot-line ticketing around severity-ranked escalation — so aging tickets move themselves up before anyone asks.

After-Sales+64% · Refurb margin recovered

Warranty Claims Without the Argument

Claims moved from email threads to a governed pipeline: eligibility checks at intake, parts-return tracking, and settlement approved or rejected with a reason written in.

After-Sales96% · Closure proof rate

Cores That Come Back Catalogued

Part refurbishment stopped being a quiet cost centre: every core is receipted, graded, job-carded and priced before it leaves the bench.

Dealer Operations37s · Median first response

Retrofit Campaigns That Actually Close

A safety retrofit programme stopped being a spreadsheet of VINs — customers receive invitations, dealers slot their own capacity and every closure carries photo proof.

Dealer Operations+18% · Bay utilisation

Round-Robin Leads in Thirty-Seven Seconds

Every enquiry — web, WhatsApp, marketplaces — lands in one queue, gets scored and routed to a named seller before the customer puts the phone down.

Dealer OperationsD+0 · Same-day collections close

Bays That Fill Themselves

The workshop bay calendar stopped being a wall chart — online bookings attach to bay load, parts availability and technician certification in one glance.

Dealer Operations-23% · Cancelled arrivals

Collections at Day-Zero

Cash, bank and financier disbursements reconcile the same evening — sales leads see their collections, finance sees the float, nobody waits for month-end.

Manufacturing1 · Chart of accounts (was 4)

Test Drives That Start on Time

Test rides stopped colliding with cleaning schedules and registered cars — each booking confirms the vehicle, the slot and the licence check together.

Manufacturing94.2% · OEE visible daily

Four Plants, One Version of the Truth

A fragmented group replaced four separate ledgers with one consolidated chart — plant P&Ls now reconcile to the group figures without email archaeology.

Manufacturing96% · POs auto-generated

Shift-Level Production Entry That Gets Used

Operators record production at the bench in under two minutes — OEE stopped being a monthly retrospective.

Manufacturing-62% · Dispatch escapes

Procurement Locked to the Plan

Purchase suggestions now write themselves from MRP — buyers review po-contract recommendations instead of spreadsheets, and suppliers get one clear schedule.