Leads Answered in the Same Sentence
A multi-channel sales team stopped leaking first contact — every enquiry now gets an answer before the comparison tab opens.
What was actually broken
Web forms waited for the morning shift; WhatsApp lines were intermittently offline; nobody knew which source was paying.
The system we shipped
We built captured-first architecture: every channel lands in one queue, scored, routed to a named owner with a 37-second first-touch target and source attribution survives forever.
What came out of it
- Unified queue across web, WhatsApp and marketplace
- First-touch timers with automatic reassignment
- Source-to-sale attribution priced at the weekly level
Reported outcomes
- Median first touch
- 37s
- Median first touch
- Contact rate on new leads
- +64%
- Contact rate on new leads
- Source-level win rate
- +31%
- Source-level win rate
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
Web Platform · 2024
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