Service & Quality Management
From the first customer call to warranty closure — one governed after-sales spine.
Who it's for
Built for OEM after-sales heads, service managers and quality teams running distributed service networks across cities and dealers.
Explore Service & Quality Management software from Gold Squirrel Studio for after-sales service, warranty claims, quality audits, field service, and customer satisfaction.
What Service & Quality Management actually removes
The friction today
- Tickets arrive via calls, WhatsApp and paper slips — no single queue, no single owner
- SLA breaches surface only after the customer has already complained
- Warranty claims live in email threads between dealer and OEM
- Refurbished cores leave money — and traceability — on the bench
- Retrofit campaigns run on spreadsheets with no closure proof
With Service & Quality Management
- Every ticket timestamped, owned and escalated before the SLA breaks
- Warranty claims validated online and settled against returned parts
- Refurb cores tracked from receipt to graded resale
- Campaign completion proven VIN by VIN, ready for OEM audit
Modules as products
Service & Quality Management is assembled from modules — activate only what you need today, enable the rest as you scale. Select each to preview it.
Ticketing Management
Omni-channel intake — call, WhatsApp, app and portal — with geo-dispatch, OTP closure and photo evidence on every job.
One connected workflow
Every record moves through one governed pipeline — visible to everyone who needs it.
- 1Capture
- 2Triage
- 3Assign
- 4Resolve
- 5Verify
- 6Close & Learn
98.2%
SLA adherence
vs 61% before go-live
-41%
Avg. resolution time
phone dispatch → app
3.1×
Warranty claim throughput
100%
Refurb cores traceable
Tickets by intake channel
Share of monthly service requests after rollout
Average resolution hours, by week
Rolling average since deployment
Plays well with your stack
Connectors and APIs we already include — more are added per deployment.
- WhatsApp Business
- Twilio / IVR
- OEM warranty APIs
- Payment gateways
- ERP & DMS sync
06 · Fits inside the GSS ecosystem
ERP keeps the books · DMS runs the counters · TLM governs the knowledge. After-sales connects all three.
Ready to transform your business?
Tell us where your operations hurt — we'll show you exactly how technology can fix it, with a clear plan, honest pricing and a team that has done it 120+ times.
- Free discovery call
- NDA on request
- Reply within 24 hours