Service & Quality Management
First customer call to warranty closure — one after-sales spine.
Who it's for
Built for OEM after-sales heads, service managers and quality teams running distributed service networks across cities and dealers.
Explore Service & Quality Management software from Gold Squirrel Studio for after-sales service, warranty claims, quality audits, field service, and customer satisfaction.
What Service & Quality Management actually removes
The friction today
- Tickets arrive via calls, WhatsApp and paper slips — no single queue, no single owner
- SLA breaches surface only after the customer has already complained
- Warranty claims live in email threads between dealer and OEM
- Refurbished cores leave money — and traceability — on the bench
- Retrofit campaigns run on spreadsheets with no closure proof
- Spare stock is promised to one job and used on another
- The cause of a failure is never traced back to the supplier who should pay
With Service & Quality Management
- Every ticket timestamped, owned and escalated before the SLA breaks
- Warranty claims validated online and settled against returned parts
- Refurb cores tracked from receipt to graded resale
- Campaign completion proven VIN by VIN, ready for OEM audit
- Parts requested, moved and consumed against a warehouse ledger that never goes negative
- Root causes assigned to a responsible party, with debit statements raised against suppliers
Modules as products
Service & Quality Management is modular — open a module to preview it.
Ticketing Management
Omni-channel intake — call, WhatsApp, app and portal — with geo-dispatch, OTP closure and photo evidence on every job. Each ticket carries the vehicle (brand, model, variant) and one or more issues, classified from category down to detail, with fault codes, software versions and classified voice notes. Tickets can be put on hold or rejected with a reason, and every ticket has a conversation with attachments and progress updates.
Reading that goes with Service & Quality Management
Field notes from our own deployments — how this workflow is meant to run, and where teams usually get stuck.
One connected workflow
One governed pipeline, visible to everyone who needs it.
- 1Capture
- 2Triage
- 3Assign
- 4Resolve
- 5Verify
- 6Close & Learn
8
Modules on one record
Tickets to supplier recovery
4
Replacement types
Warranty, goodwill, campaign, paid
Hub + spoke
Warehouse network
With part requests and approval rules
0
Negative stock
Checked before stock is consumed
Running for these companies
Named with each client’s permission. Open one to see what they run.
Plays well with your stack
Connectors and APIs we include — more added per deployment.
- Vehicle, variant and parts masters
- Invoice and proforma records
- SAP invoice records
- Transporters and delivery challans
- In-app notifications
- WhatsApp and email alerts, added per deployment
Related case study
Hot-Line Service Application
98.2% · SLA adherence — and more
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
06 · Fits inside the GSS ecosystem
ERP keeps the books · DMS runs the counters · TLM governs the knowledge. After-sales connects all three.
Questions teams ask before a demo
Straight answers about Service & Quality Management, from what it covers to how it is delivered.
Service & Quality Management is a after-sales & quality operations platform from Gold Squirrel Studio. First customer call to warranty closure — one after-sales spine.
Ready to put Service & Quality Management to work?
- Free discovery call
- NDA on request
- Reply within 24 hours