Software Built for Automotive. Designed to Scale Beyond.

“I have run after-sales service for two-wheeler and EV networks for most of my career, and the hardest part is always the same: knowing what is happening across the network before a complaint escalates. With Service & Quality Management, every ticket, warranty claim and escalation sits on one record, so our service team acts on facts instead of phone calls. The GSS team understood service operations from day one.”

“Customer satisfaction in EV service comes down to how quickly a problem is owned and how well it is closed. Service & Quality Management gives my team a clear owner and status for every case, and the quality data to fix recurring issues at the source rather than case by case. GSS built it around how a service network actually works.”

“Our distributors overseas need to find and order the right part without a back-and-forth over email. The GSS Spare Part Catalogue gives each brand its own portal, searchable by model, VIN or part number, so international partners order correctly the first time. For a team managing many markets, that clarity matters.”

“Service quality at a dealership depends on the technician having the right, current information in front of them. With Technical Literature Management, manuals and service bulletins sit in one governed library, and the dealer network always works from the latest version. It made digitising our service support far simpler.”

“When you open new export markets, after-sales service is what decides whether distributors stay with you. Service & Quality Management gives us one view of tickets, warranty claims and escalations across every market, so service issues are owned and closed rather than lost between time zones. GSS understood distributor networks, not just software.”