Retrofit Campaigns That Actually Close
A safety retrofit programme stopped being a spreadsheet of VINs — customers receive invitations, dealers slot their own capacity and every closure carries photo proof.
What was actually broken
Open campaigns aged invisibly: nobody knew which customers were contacted, which parts were reserved, or which dealers were actually booking.
The system we shipped
Campaign objects with VIN-level targets, customer-facing booking links, dealer capacity calendars and photographic closure — a completion ledger instead of reminders.
What came out of it
- VIN-level targeting with invitation tracking
- Dealer-side capacity calendars tied to booking links
- Photo-verified closure wired to OEM audit exports
Reported outcomes
- Closure proof rate
- 96%
- Closure proof rate
- VINs completed on plan
- 4,900
- VINs completed on plan
- Campaign admin time
- -41%
- Campaign admin time
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
Web Platform · 2024
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