Warranty Claims Without the Argument
Claims moved from email threads to a governed pipeline: eligibility checks at intake, parts-return tracking, and settlement approved or rejected with a reason written in.
What was actually broken
Warranty disputes ran on weeks of back-and-forth because nobody could see the same claim state at the same time as the parts desk.
The system we shipped
A single governed pipeline: intake eligibility, photo evidence, parts-return logistics, and an OEM settlement ledger — everyone reads the same truth.
What came out of it
- Eligibility checks at intake, not at audit
- Photo-evidence chain from job card to claim
- OEM settlement ledger with approval states
Reported outcomes
- Claim settlement cycle
- 2d
- Claim settlement cycle
- Rejection disputes
- -78%
- Rejection disputes
- Claims throughput per agent
- 3.2×
- Claims throughput per agent
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
Web Platform · 2024
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