The Right Page in Four Seconds
Technicians stopped crowd-sourcing torque specs on WhatsApp — indexed search surfaces the exact procedure page before the job card prints.
What was actually broken
Field technicians Googled partial procedures because the official library took longer than guessing.
The system we shipped
Full-text search across manuals, bulletins and kit guides — ranked for symptom language, offline packs for low-signal bays, and bookmark states synced per technician.
What came out of it
- Symptom-language search across the full library
- Offline packs updated silently per shift
- Per-technician bookmark and recent-procedure history
Reported outcomes
- Median find time (was ~2 min)
- 4s
- Median find time (was ~2 min)
- Language packs live
- 8
- Language packs live
- Outdated manuals in use
- 0
- Outdated manuals in use
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
Web Platform · 2023
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