After-Sales · 2024
Bulletins With Proof of Reading
Service bulletins moved from broadcast email to a governed channel — every dealer acknowledgement is timestamped, so audits stop being guesswork.
The problem
What was actually broken
Safety bulletins went out by email; when incidents occurred, nobody could prove which dealer had even opened the notice.
What we built
The system we shipped
We built governed distribution: per-model targeting, read receipts with timestamps, and completion dashboards that recognise only the current version counts.
What came out of it
- Targeted bulletin pushes by model and region
- Timestamped dealer read receipts per issue
- Version-locked documents — superseded copies vanish from circulation
Reported outcomes
- Bulletin publish latency
- -62%
- Bulletin publish latency
- Dealers on read receipts
- 248
- Dealers on read receipts
- Version compliance
- 100%
- Version compliance
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
ReactPHPMySQLEmail/SMS Gateways
Web Platform · 2024
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