Dealer Operations · 2023
Bays That Fill Themselves
The workshop bay calendar stopped being a wall chart — online bookings attach to bay load, parts availability and technician certification in one glance.
The problem
What was actually broken
Bays sat idle mid-shift while the desk phone stacked up, because load balance existed only in the service manager’s head.
What we built
The system we shipped
We built slot-level bay scheduling with parts-readiness flags and skill-matched assignment — drop-offs land on ready bays, not busy ones.
What came out of it
- Slot-level bay calendar with load view
- Parts-ready flags blocking bookings of unstoppable jobs
- Skill-matched technician assignment per job card
Reported outcomes
- Bay utilisation
- +18%
- Bay utilisation
- Idle bay hours
- -38%
- Idle bay hours
- Appointments kept
- 96%
- Appointments kept
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
ReactNode.jsPostgreSQLAzure
Web Platform · 2023
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