Dealer Operations · 2024
Round-Robin Leads in Thirty-Seven Seconds
Every enquiry — web, WhatsApp, marketplaces — lands in one queue, gets scored and routed to a named seller before the customer puts the phone down.
The problem
What was actually broken
Leads rotted in personal WhatsApp inboxes while sellers cherry-picked which ones to chase.
What we built
The system we shipped
A governed intake: omnichannel capture, instant scoring, round-robin assignment with response timers and automatic escalation when nobody picks up.
What came out of it
- Source-agnostic intake into one scored queue
- Ownership timers with auto-escalation to team leads
- Response-time leaderboard reviewed every Monday
Reported outcomes
- Median first response
- 37s
- Median first response
- Follow-up completion
- +56%
- Follow-up completion
- Leads going stale
- -31%
- Leads going stale
Representative outcomes from comparable engagements, rounded for illustration — not measured results from any single client. Client-confirmed numbers are shared under NDA during discovery.
Stack in this build
ReactNode.jsPostgreSQLWhatsApp API
Web Platform · 2024
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