Our joy in the success of the project
A robust after-sales service platform that helps automobile companies track and resolve customer service tickets efficiently.
Service requests were previously managed with manual or fragmented processes, leading to delays and lack of visibility. The challenge was to create a mobile app that ensures smooth ticket management, multi-level escalation, and real-time updates without overwhelming users.
We designed a clean, intuitive mobile interface with role-based access for Dealer Executives, ASM, and service teams. The app supports guided ticket creation, chat-enabled resolution, issue escalation flows, and real-time notifications to keep all stakeholders aligned. Minimalist layouts and logical step flows ensured usability even for first-time users.
The app focuses on seamless service support and efficient communication between dealers and the internal team.
The software enables to streamline service support, reduce resolution time, and improve transparency between dealers and the company. With structured workflows and real-time updates, the app helped ensure faster, more reliable customer service operations.
